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Ensure your “analogue” business delivers “digital” service.
80% of businesses believe they offer superior customer service. Yet only 8% of customers believe they experienced superior customer service from those same businesses.
Customer service has been ear marked as the biggest differentiator between businesses in the next five years. Unanswered calls, long hold times, multiple transfers, lack of personalisation; if your phone system isn’t delivering digital features, you are already behind the competition.
VoIP for business puts your customers first, whilst removing the pressure from your team
Feature-rich, our hosted solutions ensure your customers get through to the right person, first time. With auto attendant, call queuing, customisable messaging and CRM integration, you can ensure your business makes every call count.
DMC Canotec delivers agile working.
Highly scalable, flexible and secure, cloud-native solutions deliver all the functionality of existing IT services whilst dramatically reducing the costs that deter many businesses from ‘going digital’.
Low setup costs, unlimited calls and no monthly line rental
ISO 27001 approved, ultra-secure hosting environment protects customer data
With up time of 99.9999% you can be confident to never miss a call
``Customer experience is on pace to exceed price and product as the number one differentiator for companies.``